Returns

At BuyMetalShelving.com, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return qualifying products to BuyMetalShelving.com within 30 days of purchase date. In order to return an item you need to first obtain an RGA (Returned Goods Authorization) number. When we receive your return, the goods must pass an arrival inspection ensuring that the products have arrived in their original packaging, unopened, complete and new, undamaged condition. After a successful completion of the arrival inspection, you a credit, less a 25% restocking fee and shipping charges, will be issued.                                              

We reserve the right to make exceptions and allow the return of used products. In this case the return would be performed in the same manner as a new return, provided a satisfactory arrival inspection is completed.

We may also, at our sole discretion, attempt to sell items that do not qualify for return on a consignment basis for you.

Cancellations

We must receive your request for cancellation on qualifying orders within 24-hours of the order being processed. Cancellations must be written, faxed or emailed and approved by our returns and cancellation dept. No cancellation fee will be applied unless the products on your order were made to order. Orders that have been processed and shipped cannot be cancelled, but upon receipt can be returned following our return policy.